A virtual bank branch for adviser and customer meetings
Bankia needed to keep meeting its customers in person at a time when health restrictions made branch visits impossible.
Build an application able to connect two or more people in virtual reality to share view, audio, images and files in a secure environment, with adviser and customer meeting in the same virtual room.
During the pandemic, restrictions and fear of infection left the bank’s customers without face-to-face meetings. A video call solved the conversation, but not the feeling of sitting at the same table.
Two applications that put adviser and customer in the same room without either leaving home, sharing information in a closed, secure environment.
Two connected applications were built. The desktop one, for Windows and macOS, is used by the adviser: it presents information across several screens and interacts with the environment. The virtual reality one, for Oculus Quest 2, is used by the customer.
The 360º environment and the avatars make a remote meeting feel like a face-to-face one. The customer looks at their adviser, they share documents on the same table and the conversation regains the tone of a branch visit.
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